The most powerful, extensible CRM on the Market. Cloud based, deep API, and one of the most integrateable software options out there. Also sports a massive app-store for add-ons, and a highly engaged community that help each other troubleshoot via message boards. The answer to any problem is usually a quick Google search away.
Pricing tactics are tricky. Service is slow, clunky, and unhelpful. Difficult and expensive to maintain
Sync your data to Salesforce and track your team as they move work forward. Set goals for timelines, response/cycle times, work in progress, and more. Any process, any object in Salesforce.
Finding bottlenecks in Salesforce is easy with Flowdometer, a free tool for time tracking and setting SLAs in Salesforce.Read More
Use Flowdometer to be notified of process breakdowns as they happenRead More
If you're not sure where to start with a dysfunctional team, start with repetitive work. Figure out how things are supposed to work, and where they aren't happening this way.Read More