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Supported Application:

Zendesk

Pros:

The gold standard, most agent-friendly UI for email-based support. Integrates cleanly with Salesforce. Powerful triggers and automation available.

Cons:

Weaker for website-chat based support. Time intensive to implement and integrate.

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Muse Operations specializes in implementing and integrating applications for running Operations teams.


Chat with us about how you might use this app with your team
Zendesk
Starts at $19/month

Also: Set SLAs for this app

Sync your data to Salesforce and track your team as they move work forward. Set goals for timelines, response/cycle times, work in progress, and more. Any process, any object in Salesforce.

Flowdometer: set timeline SLAs for
Zendesk
data in Salesforce
See the Flowdometer Demo

Free Tools for This App:

Zendesk

Demo

Zendesk
Substitutes and Compliments

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Lessons Learned in Software

From Our Blog:

Blog
Post by 
Michael Muse
Nov
19
in
Tools

Where is your team’s bottleneck?

Finding bottlenecks in Salesforce is easy with Flowdometer, a free tool for time tracking and setting SLAs in Salesforce.

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Nov
18
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Best Practices

Cracking the Operational Black Box

Use Flowdometer to be notified of process breakdowns as they happen

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Nov
18
in
Best Practices

When in doubt, focus on process breakdowns

If you're not sure where to start with a dysfunctional team, start with repetitive work. Figure out how things are supposed to work, and where they aren't happening this way.

Read More