Pros: Quickbooks is the go-to for many SMBs as they spin up their first accounting software. Simple to use, intuitive UI, gets the job done. Lots of good integrations with other systems.
Cons: As businesses scale, they tend to outgrow this tool and tend to switch to something like NetSuite.
Sync your data to Salesforce and track your team as they move work forward. Set goals for timelines, response/cycle times, work in progress, and more. Any process, any object in Salesforce.