Pros: Driveway is a delightful and easy-to-use knowledge base platform. You can use it to make knowledge more accessible and encourage contributions from your team. We highly recommend you give it a try.
Cons: Driveway is still in private beta so you'll have to fill out the form on the site to gain access.
Muse Operations specializes in implementing and integrating applications for running Operations teams.
Chat with us about how you might use this app with your team
Also: Set SLAs for this app
Sync your data to Salesforce and track your team as they move work forward. Set goals for timelines, response/cycle times, work in progress, and more. Any process, any object in Salesforce.