Pros: Driveway is a delightful and easy-to-use knowledge base platform. You can use it to make knowledge more accessible and encourage contributions from your team. We highly recommend you give it a try.
Cons: Driveway is still in private beta so you'll have to fill out the form on the site to gain access.
Sync your data to Salesforce and track your team as they move work forward. Set goals for timelines, response/cycle times, work in progress, and more. Any process, any object in Salesforce.
Finding bottlenecks in Salesforce is easy with Flowdometer, a free tool for time tracking and setting SLAs in Salesforce.Read More
Use Flowdometer to be notified of process breakdowns as they happenRead More
If you're not sure where to start with a dysfunctional team, start with repetitive work. Figure out how things are supposed to work, and where they aren't happening this way.Read More