Handles most standard objects (Leads, Accounts, Contacts) and even cross-object deduping. Also allows you to schedule automatic dedupes nightly and even create complex merge logic, which you’ll almost universally need.
Terrible UI. Also, a leap of faith that you’ll get your money’s worth, since you’ll often be unable to envision a world where your CRM isn’t littered with dupes.
Sync your data to Salesforce and track your team as they move work forward. Set goals for timelines, response/cycle times, work in progress, and more. Any process, any object in Salesforce.